Soraya Novara

Orders are processed within 1–3 business days, with orders placed on weekends or holidays processed the following business day. We offer multiple shipping options, including Standard Shipping (2–3 business days), Expedited Shipping (2–3 business days), and Express Shipping (1–2 business days). Shipping costs are calculated at checkout based on your location and selected method, and international delivery times may vary. We ship worldwide, though international customers may be responsible for customs duties, taxes, and fees. Once your order has shipped, you will receive an email with a tracking number, and you can also track your order through your account. Please ensure your shipping address is entered correctly, as we are not responsible for delays or lost shipments caused by incorrect information. If your package is lost or damaged during transit, please contact our support team within 7 days for a replacement or refund.

After placing an order, you will receive a confirmation email with your order number, item details, and total cost. Please review this information carefully and contact us immediately if there are any discrepancies. Orders are typically processed within 1–3 business days, with those placed on weekends or holidays processed the next business day. In rare cases of product availability issues or delays, we will notify you by email. Once your order has been dispatched, you will receive an email with tracking details. For more information on delivery times, methods, and costs, please refer to our Shipping Policy. Please note that once an order is placed and confirmed, changes such as adding items, adjusting sizes, or modifying the shipping address may not be possible. If you need to make a change, contact us as soon as possible and we will do our best to accommodate your request before processing.